Hyatt's Inclusive Collection Launches Advisor Platform

Inclusive Collection, part of World of Hyatt, has announced Confidant Collective, a new online platform featuring resources designed for travel advisors. Complete with enhanced sales and marketing tools and an extensive education program highlighting key differentiators and unique selling points of each of the Inclusive Collection’s nine luxury all-inclusive brands located throughout Mexico, the Caribbean, Central America, South America, and Europe, Confidant Collective was created for travel advisors based on the feedback and insights of travel advisors.

The Confidant Collective website is said to feature a full suite of tools intended to serve as a resource to empower travel advisors to become experts on the Inclusive Collection portfolio, with diverse content including new and informative video capabilities and opportunities to feature multiple promotional, sales, incentives and offers. Travel advisors will also have access to the latest news and information on the portfolio. Also featured prominently on the new website is Confidant Learning, an interactive online educational platform that encompasses all brands in the Inclusive Collection portfolio and is designed to give advisors an expert advantage, with additional supplemental courses and annual recertification to enhance travel advisor knowledge and maintain their Confidant Collective advisor status. With greater functionality and an updated, more agile dashboard available via mobile application, travel advisors will be able to remain connected at all times.

“Our dedication to travel advisors remains unwavering, and the launch of Confidant Collective is a testament to our commitment and care for this community. The Confidant Collective website and the suite of new tools available were created with the intention of fueling growth and supporting the continued success of our valued travel advisor community,” said Kevin Wojciechowski, senior vice president of sales and distribution, Inclusive Collection, Hyatt.

As part of the Confidant Collective, the Inclusive Collection will soon invite advisors to participate in a revamped rewards program—Confidant Rewards—with new concepts and upgrades as well as the opportunity to register and redeem bookings at Zoëtry Wellness & Spa Resorts, Secrets Resorts & Spas, Breathless Resorts & Spas, Dreams Resorts & Spas, and Sunscape Resorts & Spas. The rewards program is expected to go live in the weeks ahead.

The tiered rewards program will introduce personalization and varied offerings through VIP travel advisor benefits, expanded cash options and a carefully curated collection of new redemption items for selection by travel advisors, including the option to redeem points for personal charitable contributions. Also, designed to support accumulating awards rapidly, travel advisors can earn points faster through the new program, including the ability to earn more points the more they book.

In 2022, Inclusive Collection announced the openings of several resorts in the Americas including Secrets Impression Moxché, and entry into new destinations such as St. Lucia with Zoëtry Marigot Bay St. Lucia, and Colombia with Dreams Karibana Cartagena Golf & Spa Resort, with the planned openings of Secrets Impression Isla Mujeres, Secrets St. Lucia Resort & Spa, and Secrets Tulum Resort & Beach Club in 2023. In Europe, Inclusive Collection resorts joined World of Hyatt and expanded into Greece with the opening of Dreams Corfu Resort & Spa, soon to be followed with the planned openings of five resorts in Bulgaria in 2023 and 2024, as well as further expansion into Portugal with the planned opening of Dreams Madeira Resort Spa & Marina in 2024.

Advisors from around the world will be able to participate in all aspects of Confidant Collective through a global expansion expected to rollout in international markets in the months ahead.

For more information on Confidant Collective, visit Confidant Collective or contact your local business development manager.

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