Stats: The Airlines Most and Least Likely to Lose Your Luggage

luggage on baggage claim
Photo by Chalabala/iStock/Getty Images Plus/Getty Images

Upgraded Points has released an analysis of the airlines most likely to lose travelers’ luggage. The travel points research site based the study on customer complaints in Air Travel Consumer Reports covering a period from November 2018 through August 2019.

According to the report, Envoy Air had the highest average number of bags per 1,000 that were delayed, lost, diverted or damaged in any way, an average of 8.7 per 1,000 bags. Allegiant Air and Frontier Airlines, meanwhile, had the lowest number of mishandled bags per 1,000. 

Here’s how the rest of the airlines in the study stack up, along with their average number of mishandled bags per 1,000:


Like this story? Subscribe to Daily News & Deals!

Featuring breaking news on the latest product launches, deals, sales promotions, and executive appointments. Be sure to sign-up for this free industry daily newsletter.
  • Envoy Air – 8.7
  • Mesa Airlines – 8.4
  • Republic Airways – 8.4
  • American Airlines – 7.9
  • PSA Airlines – 7.6
  • United Airlines – 7.1
  • Skywest Airlines – 6.4
  • ExpressJet Airlines – 5.8
  • JetBlue Airways – 5.4
  • Spirit Airlines – 5.3
  • Southwest Airlines – 5.1
  • Endeavor Air – 4.7
  • Delta – 4.6
  • Alaska Airlines – 4.3
  • Hawaiian Airlines – 4.2
  • Frontier Airlines – 3.9
  • Allegiant Air – 2.0

Upgraded Points noted that larger airlines deal with a higher volume of bags and are therefore likely to experience issues with mishandled baggage. Southwest Airlines, however, had the highest total number of bags mishandled during the time period of the study, a total of 49,191 mishandled bags. 

As part of the analysis, Upgraded Points took the monthly average for each data point to determine which airline had the best and worst track record in regards to mishandled luggage. The site also examined the number of passengers for each airline to arrive at the per 1,000 average. 

Related Stories

Stats: 2019 Was Another Record Year for Israel Tourism

Stats: NYC, Cancun Top Valentine’s Day Getaways

Stats: No Slowdown for International Travel, Say MMGY, USTOA

WHO Declares Coronavirus Emergency: Impact on Travel

Suggested Articles:

The coronavirus outbreak has begun to take its toll on outbound flight bookings from the United States, according to ForwardKeys. More here.

Princess Cruises said that its remaining team members will fly home on government charter flights or remain in a shoreside quarantine facility.

The two cruise lines have modified their rebooking and cancellation policies due to the ongoing coronavirus outbreak.