Upgraded Points has released an analysis of the airlines most likely to lose travelers’ luggage. The travel points research site based the study on customer complaints in Air Travel Consumer Reports covering a period from November 2018 through August 2019.
According to the report, Envoy Air had the highest average number of bags per 1,000 that were delayed, lost, diverted or damaged in any way, an average of 8.7 per 1,000 bags. Allegiant Air and Frontier Airlines, meanwhile, had the lowest number of mishandled bags per 1,000.
Here’s how the rest of the airlines in the study stack up, along with their average number of mishandled bags per 1,000:
- Envoy Air – 8.7
- Mesa Airlines – 8.4
- Republic Airways – 8.4
- American Airlines – 7.9
- PSA Airlines – 7.6
- United Airlines – 7.1
- Skywest Airlines – 6.4
- ExpressJet Airlines – 5.8
- JetBlue Airways – 5.4
- Spirit Airlines – 5.3
- Southwest Airlines – 5.1
- Endeavor Air – 4.7
- Delta – 4.6
- Alaska Airlines – 4.3
- Hawaiian Airlines – 4.2
- Frontier Airlines – 3.9
- Allegiant Air – 2.0
Upgraded Points noted that larger airlines deal with a higher volume of bags and are therefore likely to experience issues with mishandled baggage. Southwest Airlines, however, had the highest total number of bags mishandled during the time period of the study, a total of 49,191 mishandled bags.
As part of the analysis, Upgraded Points took the monthly average for each data point to determine which airline had the best and worst track record in regards to mishandled luggage. The site also examined the number of passengers for each airline to arrive at the per 1,000 average.
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