U.S. Virgin Islands Launches Online Portal to Prescreen All Travelers

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The U.S. Virgin Islands Department of Tourism has launched Phase One of a new online portal that will prescreen and assist with the certification process of all travelers prior to their arrival in the territory. The goal is to reduce the spread of coronavirus (COVID-19). 

The U.S. Virgin Islands Travel Screening Portal facilitates pre-arrival processing, thereby improving efficiency, reducing delays and providing a more seamless traveler experience. 

The development process will next integrate mobile optimization for the portal, followed by a hybrid mobile application launch, and artificial intelligence to automate the processing of laboratory test results from travelers visiting from highly impacted states and territories. 


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The bovernment of the U.S. Virgin Islands will provide oversight with respect to Health Insurance Portability and Accountability Act (HIPAA) compliance and other best practices to ensure the confidentiality and privacy of user information and personal data, and the overall integrity of the process.

Upon visiting the portal, all travelers will be guided through a series of screens, including general information, terms and conditions, traveler information and the COVID-19 Traveler Screening Tool. After travelers from highly impacted areas upload their COVID-19 test results, the information submitted will be processed in 24 to 48 hours and a certification code issued immediately upon completion.   

For most travelers, the portal screening and certification will eventually replace the existing manual procedure, which requires the physical completion and review of the COVID-19 Traveler Screening Tool at the territory’s ports of entry. Once the passenger arrives, the Virgin Islands Port Authority, in conjunction with the Department of Health and the Virgin Islands National Guard, will process the traveler using the validation generated from the portal in addition to performing temperature checks with a thermal scanner.

Any traveler aged 15 and older whose home state (state of residence) has a COVID-19 positivity rate greater than 10 percent will be required to produce a negative COVID-19 antigen (molecular/PCR/rapid) test result received within five days prior to travel to the U.S. Virgin Islands or a positive COVID-19 antibody test result received within four months of travel to the territory. Currently, residents of Puerto Rico are also subject to this requirement.

COVID-19 test results are also required from travelers, 15 years old and older, who have spent more than seven days in and are traveling from a state with a positivity rate greater than 10 percent. Positivity rates used are according to data and analysis from Johns Hopkins University.

Commissioner of Tourism Joseph Boschulte applauded the efforts of the interagency teams and stated that the online portal, which prescreens all travelers and validates COVID-19 test results, is another positive step towards keeping residents and visitors safe.

The secure portal can be found at www.usviupdate.com/travelportal.  

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Tourism commissioner Joseph Boschulte attributes much of the success in attracting visitors to the existence of the Travel Screening Portal.