Carnival Cruise Line has announced that it is refining the newly redesigned GoCCL Navigator booking engine with the addition of a dashboard that allows travel advisors to quickly view and support existing bookings and booked clients.
Located on the GoCCL.com homepage, the dashboard displays an individual agent’s booking activities in two expandable tabs: “Be the Hero Offers” and “Recent Bookings.” According to Carnival, the dashboard is designed to save time and to support travel advisors in exceeding their booked clients’ expectations.
Under the “Be the Hero Offers” tab, agents can quickly view and redeem “Be the Hero” upgrades on eligible bookings. The “Recent Bookings” tab displays sales made through GoCCL Navigator in the last 30 days with an easy-view summary.
Phase one of the GoCCL Navigator redesign debuted in July with a new design, streamlined interaction that reduces the number of steps required to perform tasks, optimization for mobile devices, an enhanced search function that enables one-step filtering, interactive deck plans that simplify stateroom selection, improved quick-quote and pricing functionality that allows advisors to personalize Carnival-branded emails to clients, easier price comparisons on different stateroom categories and improved booking flow for individual reservations.
The dashboard is the first of a series of updates and enhancements that will continue throughout 2019, which will include payment, group bookings and other features aimed at making reservation servicing easier for travel advisors.
Training on how to use the GoCCL Navigator is available via the “Learn and Earn Training Program” tab on GoCCL.com.
For more information, visit www.GoCCL.com.
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