Carnival Cruise Line Redesigns GoCCL Navigator

Woman typing on computer
Max Pixel CC0

Carnival Cruise Line has announced that it is refining the newly redesigned GoCCL Navigator booking engine with the addition of a dashboard that allows travel advisors to quickly view and support existing bookings and booked clients.

Located on the homepage, the dashboard displays an individual agent’s booking activities in two expandable tabs: “Be the Hero Offers” and “Recent Bookings.” According to Carnival, the dashboard is designed to save time and to support travel advisors in exceeding their booked clients’ expectations.

Under the “Be the Hero Offers” tab, agents can quickly view and redeem “Be the Hero” upgrades on eligible bookings. The “Recent Bookings” tab displays sales made through GoCCL Navigator in the last 30 days with an easy-view summary.


Like This Story? Subscribe to the Cruise Newsletter!

The latest product launches, deals, sales promotions, and executive appointments in the cruise industry. Keep up on the latest cruise industry news.

Phase one of the GoCCL Navigator redesign debuted in July with a new design, streamlined interaction that reduces the number of steps required to perform tasks, optimization for mobile devices, an enhanced search function that enables one-step filtering, interactive deck plans that simplify stateroom selection, improved quick-quote and pricing functionality that allows advisors to personalize Carnival-branded emails to clients, easier price comparisons on different stateroom categories and improved booking flow for individual reservations.

The dashboard is the first of a series of updates and enhancements that will continue throughout 2019, which will include payment, group bookings and other features aimed at making reservation servicing easier for travel advisors.

Training on how to use the GoCCL Navigator is available via the “Learn and Earn Training Program” tab on

For more information, visit

Related Stories

Carnival to Resume Regular Calls to the Bahamas Following Hurricane Dorian

Carnival Corp. to Test Battery Power for Cruise Ships

Carnival Cruise Line Adds to HUB App

Carnival Launches New “Why Use a Travel Advisor” Video Series

Suggested Articles:

The cruise line’s Grand Celebration recently completed two post-Hurricane Dorian humanitarian sailings to Grand Bahama Island. Here’s the latest.

Carnival Cruise Line has announced a series of weekend itinerary changes due to the path of Hurricanes Jerry and Lorena, as well as Tropical Storm Mario. Get…

The two shows will headline the entertainment lineup on Carnival Cruise Line's newest ship, the first on the West Coast in 20 years. Here's what…