Throughout the COVID-19 crisis, KHM Travel Group has been supporting the host agency’s independent travel advisors, supplier partners and corporate office team. To note, the team has individually contacted 3,200 of the agency’s independent contractors to check in and offer personal support and business assistance. It has taken on a new mantra: "Survive, Revive, Thrive."
In addition to personal phone calls, KHM Travel Group has been in daily communication with advisors through the current “Survival” phase. On Monday and Friday afternoons, KHM Travel Group’s director of education and programs Bill Coyle hosts an exclusive Facebook Live with insights and guest interviews. Weekly panel-style webinars draw an average of 165 advisors, according to KHM Travel Group.
In addition, educational events that were planned for this summer have been converted to an online format. Launching in July, KHM Travel Group’s Virtual EDU is an education series designed to help advisors build and maintain their skills now and as they move into the “Revive” stage of booking new travel.
More good news: KHM Travel Group has brought on nearly 100 travel advisors in the past two months, indicating, as the agency says, that people are looking to commit to a career they love, despite any impact the pandemic has had on the industry.
As travel begins to open and the industry enters the “Revive” and “Thrive” phases into 2021 and beyond, KHM Travel Group says the 87-person corporate office team will remain focused on one thing–putting advisors first.
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