Carnival Cruise Line Upgrades Travel Agent Finder

Carnival Radiance

Carnival Cruise Line is launching a completely redesigned version of its Travel Agent Finder. The upgraded tool was revamped to be more user-friendly and provide enhanced individual agency information, as well as display more agencies to help consumers find a local travel professional within Carnival’s network.

In the first phase of the redesign, which is complete, the look and feel of the page was updated to better match the cruise line’s main site, Furthermore, it now uses Google Maps to display agency locations, providing a greater degree of detail and accuracy than was possible before.

The user experience is enhanced by now displaying search results on the universally familiar Google Maps platform. In addition, users can input search criteria besides a ZIP Code to produce more accurate results when seeking a travel agent.

Those results provide more individual agency information, including phone number, email address and a website link, when available. From the travel agents’ perspective, functionality was improved to generate more agencies in the results.

The second phase of the redesign is expected to be complete in spring 2019, with the next upgrade providing home-based travel agency owners the ability to add their information to the system. Users will be able to see home-based agency locations displayed on Google Maps if the agency opts in to the program.

Carnival Cruise Line operates 26 ships offering three- to 24-day voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, New England, Bermuda, Cuba, Australia, New Zealand, the Pacific Islands and Southeast Asia.

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