Travelers Without Reservations Warned Away From San Juan Airport

Hurricane Maria
Electricity poles and lines lay toppled on the road after Hurricane Maria hit the eastern region of the island, in Humacao, Puerto Rico. // Photo by AP Photo / Carlos Giusti via Newscred

Officials at San Juans Luis Muñoz Marín International Airport (SJU) are warning travelers not to come to the airport unless they have a flight confirmation, as operations are still severely limited after Hurricane Maria devastated Puerto Rico last week.

While the first commercial flight following the storm touched down at the airport last Friday, in an update on the airports Facebook page officials report that most flights remain cancelled, there are no international flights, and the airport is operating only 12 commercial flights per day.

With Puerto Rico estimated to be without power for another four to six months, the airport is running on backup generators, meaning there is no air conditioning and certain other services are limited.


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In its latest update Southwest Airlines reports that its operations to and from San Juan will remain suspended through at least today, and the airline will continue monitoring conditions at the airport and operating humanitarian flights.

Delta operated three roundtrip flights out of the airport Tuesday on larger-than-normal aircraft. The airline has also extended a fare cap on nonstop flights to and from San Juan through October 9 at $199 in the main cabin and $399 in First Class. A fare cap is also in place for connecting itineraries to any continental U.S. destination through October 9 at $299 for main cabin service and $499 for First Class.

United Airlines said that it plans to start operating flights to and from San Juan beginning September 27, but it still recommends customers postpone their travel until conditions improve.

Travel Waivers

The following travel waivers have been issued for customers flying to and from San Juan:

American Airlines customers traveling through November 30 can rebook through March 31, 2018, between the same city pair in the same cabin (or pay the difference). Customers can also contact reservations to change their origin and destination city, although a difference in fare will apply.

United Airlines will waive the change fee and any difference in fare for customers originally scheduled to travel through October 12 for new flights departing through October 15, between the same city pair in the same cabin class. For wholly rescheduled travel departing after October 15, or for a change in departure or destination city, the change fee will be waived but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.

JetBlue is offering customers traveling through November 15 the option to rebook with no cancellation fees or fare increases. Customers with cancelled flights may also opt for a refund. New flights must be rebooked by November 1 and travel must be completed by November 15.

Southwest Airlines is offering flexible accommodations for customers holding San Juan reservations through October 15 who wish to alter their travel plans. Flights can be rebooked in the original class of service or customers can travel standby within 14 days of the original date of travel between the same city pair.

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